Exchanges & Returns Policy
By using our services and completing an order, the customer acknowledges and agrees to our Privacy Policy, Terms & Conditions, Shipping Policy, and Exchanges & Returns Policy.
Refunds & Cancellations
As all our items are made to order and customized specifically for each customer, we do not accept returns, exchanges, or refunds for any reason, except in the case of an item being received damaged.
Customers are required to inspect their order upon delivery. If an item is received damaged, a claim must be submitted via email or WhatsApp within 48 hours of receiving the order.
Please note that we are not responsible for any damage that occurs to the item after delivery.
Alterations
We offer alterations free of charge. Alterations may take approximately 7–10 days to complete.
Please note that alterations are not available for orders shipped outside Qatar.
If the customer provides incorrect measurements, any additional delivery or shipping charges resulting from the alteration will be the customer’s responsibility.
The customer is responsible for paying all applicable delivery fees.
Processing Time
Orders generally require 1–2 weeks for preparation. However, preparation times may be extended during holiday seasons, sale periods, back-to-work seasons, and other periods of high demand.
Care Instructions
To maintain the quality and condition of our items, we highly recommend hand washing or dry cleaning only.
By placing an order with us, the customer acknowledges and agrees to the terms outlined in this policy.